Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.
Job Description
We currently have afull-time fixed term opportunity for a passionate individual to join our team asa Productivity Coach. This is a fixed term role ending 30th June 2027.
The Role - A Day in the Life of a Productivity Coach
The Productivity Coach establishes and leads a Centre of Excellence (CoE), enabling a cross‑functional, measurement‑based approach to improving how work is designed and delivered across ETC support functions. Working in partnership with the Chief Customer & Digital Officer and Senior Managers, the role enhances and optimises systems of work while building sustainable organisational capability.
Your Key Responsibilities will include;
Drive organisational capability uplift across people, processes, and technology by identifying improvement opportunities and delivering measurable outcomes.
Analyse complex business challenges to identify root causes, risks, and opportunities, providing practical, evidence-based recommendations.
Lead and support cross-functional teams to implement improved ways of working and achieve agreed outcomes.
Provide expert guidance to enable continuous improvement, fostering collaborative problem-solving and sustainable team practices.
Engage and influence stakeholders at all levels, translating needs into actionable plans and building strong, effective relationships.
Design and implement performance measures, reporting, and insights to track progress, inform decisions, and support productivity improvements.
We are an equal opportunity employer and promote great working conditions. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural backgrounds, mature aged workers and people with disability.
Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carry out a variety of reference checks including a National Police Check and that a current Working with Children Check / Blue Card must be provided prior to commencing employment.
ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.
Desired Skills and Experience
Criteria for Success
Demonstrated experience designing and delivering integrated people, process and technology improvements that enhance organisational performance and align with strategic objectives.
Proven experience facilitating workgroups and cross‑functional teams to adopt effective ways of working, including collaborative problem‑solving across organisational boundaries and professional disciplines.
Demonstrated ability to analyse business situations involving complexity and ambiguity, identify root causes, and define practical improvement opportunities that deliver measurable benefits.
Strong capability in managing, monitoring and improving stakeholder relationships, including engaging senior stakeholders and supporting informed decision‑making.
Practical experience using measures and performance indicators to assess progress, identify risks or issues, and provide evidence‑based insights to guide improvement initiatives.
A current, clear National Police Check
A current QLD Blue Card/Working With Children Check
Desirable
Recent experience standardising, streamlining or automating support function processes (e.g. Finance, Human Resources, Marketing, Facilities, Information Technology) to support scalability and sustainability.
Industry certification and applied experience in enterprise‑level agile, lean or continuous improvement practices, including coaching teams or leaders in new ways of working.
Why work for ETC
We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;
Above Awards and competitive salaries
Salary packaging to increase your take home pay
An extra week of paid leave after 5 years of service
A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
Working from home options if applicable to the role
Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
Innovative staff reward and recognition program including paid days off
Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
Discounted accommodation and travel offers
Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
Access to free Employee Assistance Program for you and your family
We consider our employees as the heartbeat of our organisation. If you’re interested a rewarding career where you can enrich and change people's lives, we want to hear from you!
How to Apply
Click the "Apply Now" button and upload your Resume and Cover Letter to our recruitment portal and complete the online application form.
Applications must be submitted through ETC’s recruitment portal to be considered for the role therefore emailed applications will not be accepted.
Applications close:
Friday 17th April 2026 at 11:59pm
Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.
More information
A copy of the Position Description can be viewedhere.
For more information about this role, please contact Sam Cox via email at sam.cox@etcltd.com.au
We are an equal opportunity employer and promote great working conditions. ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders.
Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check and Working With Children Check or Blue Card must be provided prior to commencing employment.
ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.
We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email etc.recruitment@etcltd.com.au and we will work with you to meet your specific needs.
