Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.
Job Description
What’s the role all about?
As our Quality Assurance & Compliance Manager, you’ll help shape the future of Training Services by driving strong compliance, smarter systems, and better service delivery. You’ll lead audits and validations, strengthen our quality frameworks, and make sure our Student and Learning Management Systems deliver accurate, reliable insights that support great decision-making.
This isn’t just about compliance ticking; it’s about creating real impact. You’ll collaborate with passionate teams and key stakeholders to transform systems, streamline processes, and support lifting performance and delivering meaningful outcomes our students. By turning data into action and building high-performing capability, you’ll lead a culture of excellence, integrity, and innovation across our accredited training programs.
Your day-to-day as a QA & Compliance Manager will include:
Lead and empower our QA, Compliance and Resource Development teams to confidently support operations
Enhance and deliver practical, user-friendly quality and compliance systems aligned to RTO Standards 2025
Drive audits, validations, and continuous improvement initiatives that lift performance
Oversee SMS/LMS systems, data integrity, and reporting to ensure accurate learner tracking and insights
Turn data into action through dashboards, reporting, and improvement initiatives
Partner with stakeholders to strengthen service delivery while maintaining compliance excellence
Provide hands-on training and support to build capability across Training Services
Monitor compliance across government-funded programs (including Skills for Education & Employment (SEE) Program and the Self-Employment Assistance).
Champion a culture of quality, integrity, collaboration, and innovation across ETC
Desired Skills and Experience
What you will bring:
We’re looking for someone who combines strong technical expertise with confident leadership:
Proven experience in an RTO compliance/QA environment
Strong knowledge of ASQA requirements and RTO Standards (2025)
Experience leading audits, validation, and quality frameworks
Confidence working with SMS/LMS platforms (ideally aXcelerate)
Ability to translate data into clear insights and practical actions
A collaborative leadership style with experience leading teams and driving performance
A proactive, solutions-focused mindset with a genuine passion for helping others succeed
Certificate IV in Training & Assessment (or equivalent)
Current QLD Blue Card, Driver’s Licence, and National Police Check
Bonus points if you have:
Qualifications in compliance auditing
Extensive experience with aXcelerate SMS/LMS
Knowledge of government-funded training contracts and programs
If you’re ready to step into a role where you can lead quality, strengthen compliance, and drive meaningful change, we’d love to hear from you.
How to Apply
Click “Apply” to submit your resume and cover letter. Applications must be submitted via our recruitment portal.
📞 Questions? Contact Larissa Owen - Business Integrity Manager at larissa.owen@etcltd.com.au
Please visit our Careers Page to view the full position description, explore other vacancies, and learn more about ETC and our culture.
Applications close:
Friday 19th June 2026 at 11:59pm
Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.
Why You’ll Love ETC
ETC is a leading not-for-profit provider in employment, training, and business services, with over 35 years of experience across NSW and QLD. We’re innovative, progressive, and committed to making a positive impact in the lives of our participants and the communities we serve.
A variety of health & wellbeing programs including EAP
Ongoing professional & career development opportunities
A supportive, inclusive team culture where you can thrive
Need a Hand?
We’re committed to making our recruitment process as inclusive and accessible as possible. If you need any accommodations or adjustments, just email us at etc.recruitment@etcltd.com.au — we’ll work with you to meet your specific needs. We consider our employees the heartbeat of our organisation. If you’re looking for a rewarding career where you can enrich and change lives, we’d love to hear from you.
