Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.
The Role - A Day in the Life of a Trainee Administration Assistant
As a Trainee Administration Assistant, you will provide administrative and reception support to the Workforce Australia Services team while obtaining your Certificate III in Business Administration. We’re looking for someone who is keen to learn and has outstanding customer-service skills, impeccable time management, good attention to detail and the ability to juggle a busy workload. Ideally you will be confident navigating various computer-based programs and using the Microsoft office suite.
Your Key Responsibilities will include;
- Maintain quality customer service at reception in line with ETC’s standards
- Ensure phone calls are answered promptly and messages relayed to relevant parties in a professional and timely manner
- Maintain and adhere to privacy and confidentiality principles in line with ETC standards and policies
- Data entry of client information into ESS and Job Ready Live following initial appointments, group sessions and candidate board referral processes as provided by Employment Services Team
Criteria for Success
- Be able to commit to a 12-month Traineeship to study a Certificate in Business
- A high level of computer literacy (including Microsoft Office, Excel, internet and email)
- Good communication skills and the ability to handle customer enquiries effectively
- A recent, clear National Police Check
- A current Working With Children Check / QLD Blue Card
Why work for ETC
We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;
- Above Awards and competitive salaries
- Salary packaging to increase your take home pay
- An extra week of paid leave after 5 years of service
- A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
- Working from home options if applicable to the role
- Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
- Innovative staff reward and recognition program including paid days off
- Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
- Discounted accommodation and travel offers
- Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
- Access to free Employee Assistance Program for you and your family
We consider our employees as the heartbeat of our organisation. If you’re interested a rewarding career where you can enrich and change people's lives, we want to hear from you!
How to Apply
Click the "Apply Now" button and upload your Resume and Cover Letter (saved as ONE document) to our recruitment portal and complete the online application form.
Applications must be submitted through ETC’s recruitment portal to be considered for the role therefore emailed applications will not be accepted.
Applications close:
This vacancy will remain open until a suitable applicant is identified.
More information
For more information about this role, please contact Holly Parsons - Operations Manager via email at holly.parsons@etcltd.com.au
For more information about ETC please visit https://etcltd.com.au/.
Our Culture
We are an equal opportunity employer and promote great working conditions. ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders.
Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check and Working With Children Check or Blue Card must be provided prior to commencing employment.
ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.
We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email human.resources@etcltd.com.au and we will work with you to meet your specific needs.
Our Reference: RA25179